Frequently Asked Questions (FAQ)
Welcome to our FAQ page! Here you'll find answers to the most frequently asked questions about purchasing from our online store. If you have any further questions, please don't hesitate to contact us.
1. What is Animeloot?
Animeloot is your online shop for high-quality anime products and exclusive loot boxes. We offer a wide selection of figures, clothing, accessories, and much more inspired by your favorite anime.
2. Are your products original?
Yes, all our products are 100% original and licensed. We work directly with official manufacturers and distributors to ensure you receive only the best and most authentic items.
3. What are loot boxes and how do they work?
Loot boxes are special sets containing a selection of anime products. Each box is a surprise and contains various items such as figures, keychains, posters, and more. You can purchase our loot boxes individually or subscribe to receive new ones regularly.
4. How do I order from Animeloot?
To order from us, simply navigate to our online store, select the products you want, add them to your cart, and follow the instructions to checkout. Ordering is easy and secure.
5. Which payment methods do you accept?
We accept various payment methods, including credit cards (Visa, MasterCard, American Express), debit cards, and PayPal. Please see the checkout page for more information about accepted payment options.
6. Where do you deliver?
We offer nationwide shipping. Shipping costs are €4.99, and free delivery is available for orders over €50. Delivery times typically take 2 to 5 business days. You can find more information on our shipping page.
7. Can I cancel or change my order?
You can cancel or change your order as long as it hasn't been shipped. Please contact our customer service as soon as possible to make any changes.
8. What do I do if my product arrives damaged or defective?
If your product is damaged or defective upon delivery, please contact us immediately. We will assist you promptly and find a satisfactory solution.
9. Is there a return guarantee?
Yes, we offer a 14-day return guarantee for unused and unopened products. Please see our return policy on our website for more information.
10. How can I contact customer service?
You can contact our customer service via the contact form on our website or by email at info@animeloot.de . We strive to respond to your inquiries as quickly as possible.